Privacy Policy for Hollin Books
1. Introduction
At Hollin Books, accessible via hollinbooks.com, we are firmly committed to safeguarding the privacy and personal data of our users. We recognize the importance of transparency, data protection, and ongoing compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, process, store, and protect your personal data when you visit or use our website, and outlines your rights and choices in relation to your personal information.
2. Scope of Policy and Role of the Data Controller
This Privacy Policy applies to all individuals who interact with hollinbooks.com, including visitors, account holders, and customers. The terms “Hollin Books,” “we,” “us,” or “our” refer to the operator of the website who determines the purposes and means of processing personal data. As such, Hollin Books is the data controller for the purposes of GDPR and a covered business under the CCPA.
If you have any questions regarding the processing of your data, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal information:
– Usage Data: Technical information collected through your use of our website, including IP address, browser type and version, time zone settings, language preferences, referring URLs, clickstream data, duration of visit, page interactions, and session data.
– Account Data: Data you provide when you create an account or complete a transaction, including your name, billing/shipping address, email address, and phone number.
– Profile Data: Information generated or submitted during usage, including reading preferences, purchase history, browsing behavior, wishlists, and communications preferences.
– Communication Data: Records of your correspondence with us, including inquiries, customer service requests, feedback, and historical contact logs.
– Technical Data: Device-specific details such as device type, operating system, device identifiers, browser plugins, and system configuration data.
– Transaction Data: Information related to purchases made through hollinbooks.com, such as items bought, order history, payment method (note: we do not store full payment card details), shipping and billing details.
– Preference Data: Marketing preferences, newsletter sign-ups, opt-in/opt-out status, interests indicated through interaction with our site or marketing campaigns.
4. Legal Bases for Data Processing
We process your personal data based on the following lawful bases under applicable data protection legislation:
– Consent: Where legally required, we rely on your freely given and informed consent—e.g., for marketing emails or placing non-essential cookies.
– Contractual Necessity: Processing required to fulfill a contract with you, including order processing, account management, and delivering products or services.
– Legal Obligations: Where required for compliance with legal obligations, including financial recordkeeping and preventing fraudulent activity.
– Legitimate Interests: To support operational needs such as improving our website, enhancing user experience, ensuring security, analytics, and maintaining internal records—provided that such interests are not overridden by your rights and freedoms.
5. Your Data Protection Rights
Under applicable laws such as the GDPR and CCPA, you have specific rights regarding your personal information:
– Right of Access: You may request a copy of the data we hold about you.
– Right of Rectification: You may request corrections to any incorrect or outdated data.
– Right to Erasure: You may request the deletion of your data under qualifying conditions (“right to be forgotten”).
– Right to Restriction: You may ask us to suspend processing of your data in certain circumstances.
– Right to Portability: You may request transfer of your data to you or another provider in a structured, commonly used machine-readable format.
– Right to Object: You may object to the processing of your data where we rely on legitimate interests or for direct marketing purposes.
– Right to Opt-Out (CCPA): California residents may request to opt out of the sale or sharing of their personal data.
To exercise your rights, please email us at [email protected]. We reserve the right to verify your identity before fulfilling such requests.
6. Security Measures
We implement a combination of technical, administrative, and organizational security measures to protect your personal information, including:
– Data encryption in transit and at rest
– Role-based access controls and authentication mechanisms
– Regular data backups and secure storage solutions
– Staff training on data protection policies and procedures
– Intrusion detection and prevention technologies
While we employ industry-standard safeguards, the transmission of data over the Internet is never entirely secure. Users interact with hollinbooks.com at their own risk.
7. International Transfers
Data collected via hollinbooks.com may be transferred to and processed in jurisdictions outside your place of residence, including countries that may not provide the same level of data protection as your home country. Where such transfers occur, we rely on Standard Contractual Clauses and other applicable safeguards recognized under the GDPR or obtain your explicit consent as required by law.
8. Data Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, regulatory, or contractual requirements. Retention periods include:
– Account Data: Stored while your account remains active and for up to 6 years thereafter for legal and administrative purposes.
– Transaction Data: Retained for a minimum of 7 years to comply with accounting and reporting requirements.
– Usage, Technical, and Profile Data: Generally retained up to 2 years after last interaction with the site, barring legitimate interest in retaining anonymized aggregates.
– Communication Data: Retained for up to 3 years unless required for ongoing support or legal obligations.
– Preference Data: Retained until consent is withdrawn or requests to opt-out are received.
9. Cookie Policy
We use cookies and similar technologies on hollinbooks.com for various purposes:
– Essential Cookies: Necessary for website functionality and core features such as logging in or processing transactions.
– Functional Cookies: Enhance personalization and remember user settings.
– Analytics Cookies: Help us understand website performance, usage trends, and improve user experience through data analytics (e.g., via Google Analytics).
– Performance Cookies: Monitor site uptime, error tracking, and page load speeds.
10. Cookie Management and GDPR/CCPA Compliance
Upon your first visit to hollinbooks.com, a cookie consent banner allows you to accept or manage non-essential cookies. You may change your preferences at any time through your browser settings or by accessing the cookie management panel available on our site.
Under GDPR, you must opt-in for non-essential cookies. Under CCPA, California residents have the right to opt out of the sharing or sale of their personal data derived from cookies and similar tracking mechanisms.
11. Protection of Children
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from individuals in this age group. If we become aware that we have collected data from a child under 13 without verified parental consent, we will take executive steps to delete such information. If you believe we may have information from a child under 13, please contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other operational considerations. Any material changes to how we process personal data will be communicated through appropriate channels, including via the website or email if necessary. Continued use of hollinbooks.com constitutes acceptance of these changes.
13. Contact Information
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us via:
Email: [email protected]
We are committed to ensuring full compliance with applicable data privacy laws and to responding promptly to all user inquiries and rights requests.